Comments on: Shanghai Fabric Market

By: S. Murphy

S. Murphy — Sat, 03 Nov 2012 09:21:08 +0000

We were charmed by Kate who assured us that the six items we ordered would be ready before we left Shanghai. We had to keep calling over missed appointments, and finally received 3 items at 11:30 of the night before our flight; one was returned because it nowhere near fitted and looked nothing like the picture I selected. I was told that the puffy lining was necessary for the fabric to breathe. A further item was brought to the hotel the following morning.
Of the 3 items we paid for, one suit was good and the other two rather rushed with insufficient attention to finishing details. The quality of the fabric was good, though.
It’s a shame. as I think this business has potential, and I told Kate this. She needs to make sure that she can keep her promises, turn up for arranged meetings and ensure consistent quality. Unfortunately, I couldn’t recommend this service and I will be looking for another tailor when I visit Shanghai again shortly.

By: Mark Mallek

Mark Mallek — Sun, 06 Nov 2011 07:22:57 +0000

I have to say that I just ordered two coats, a suit, a shirt, and a pair of jeans from Kate Xu at Milano tailor, and had an absolute nightmare of an experience. I’m sad to say, that the work was done so late (one day over due) that I nearly missed my flight home. Furthermore, the items. Received were made hastily with very little attention to detail and poor craftsmanship. Specifically the cut on a top coat. Ordered was so huge that I had room to fit a filled backpack strapped across my chest underneath the coat.
Kate seems like a very nice person, and I was charmed by her salesmanship. However as much as she claims to “help” her customers, when push comes to shove the work that I received was really subpar.

I paid 780 for the coat I would not accept- and they only would return 500 rmb of my money back. I felt completely scammed and treated like a chump by these people.

I will post a more detailed account of my nightmarish experience when time allows.